templatehub.online respects your privacy. This policy explains what we collect, why, how we protect it, and the rights you have over your information.
1. Information we collect
- Order and contact details — your name, email address, and order history, so we can process and support your purchase.
- Shipping details — for physical products, the postal address and, where needed, a phone number for delivery.
- Payment information — handled entirely by our payment providers (such as PayPal). We receive only a confirmation and never store your full card number.
- Usage data — basic, largely anonymous analytics and the cookies needed for the cart and checkout to work.
2. How we use your information
- To process orders, deliver products, and ship physical items.
- To send receipts, order updates, and respond to support requests.
- To meet legal, tax, and accounting obligations.
- To detect and prevent fraud and keep the site secure.
We do not sell or rent your personal data.
3. Sharing
We share data only with the providers who help us run the store — payment processors, shipping carriers, and hosting/email providers — and only as needed to fulfil your order or as required by law.
4. Cookies
We use essential cookies for the shopping cart, checkout, and security. We do not use cross-site advertising cookies.
5. Data retention
We keep order records for as long as required for accounting, warranty, and legal purposes, then delete or anonymise them.
6. Your rights
You may request access to, correction of, or deletion of your personal data, and object to certain processing, by emailing [email protected]. We respond within 30 days. Depending on your location, you may also have the right to lodge a complaint with a data-protection authority.
7. Children
Our products are not directed to children under 16, and we do not knowingly collect their data.
8. Contact
For privacy questions or to exercise any of the rights above, contact us at [email protected].